The contact center is the connection between company and customers. In order to guarantee a useful platform, it is extremely important that a qualified partner can offer a technical solution on line with the business requirements.
Eudata boasts a full range of experience.

Competence area:
- Voice channel inbound / outbound control
- Video channel (Video Contact Center) control
- Channel E-Mail, SMS, Fax control
- Channel IM (presence and chat)  control
- Integration of IM/Audio/Video with companies portals
•    Integration with virtual assistants (V-Minds)
 

The contact center is the connection between company and customers. In order to guarantee a useful platform, it is extremely important that a qualified partner can offer a technical solution on line with the business requirements.
Eudata boasts a full range of experience.

Competence area:
- Voice channel inbound / outbound control
- Video channel (Video Contact Center) control
- Channel E-Mail, SMS, Fax control
- Channel IM (presence and chat)  control
- Integration of IM/Audio/Video with companies portals
•    Integration with virtual assistants (V-Minds)
 

Web Contact Systems is the area of Eudata products which allows Web access to telephone applications.

The following features are common to all products of this category:

- Flash based interface

- SIP protocol as a support for telephony, XMPP protocol as a support for IM and Presence

You can also find:

- Web Phone: SIP phone, qualified to be registered on Cisco CUCM

- UnYco: Unified communication system, able to manage IM, Audio, Video channels

- Click To Call: this application allows the set up of voice communications directly from the Web interface

Web Contact Systems is the area of Eudata products which allows Web access to telephone applications.

The following features are common to all products of this category:

- Flash based interface

- SIP protocol as a support for telephony, XMPP protocol as a support for IM and Presence

You can also find:

- Web Phone: SIP phone, qualified to be registered on Cisco CUCM

- UnYco: Unified communication system, able to manage IM, Audio, Video channels

- Click To Call: this application allows the set up of voice communications directly from the Web interface